1. Parties

The seller / manufacturer party of this agreement is EY-TAY TRİKO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ, hereinafter referred to as EY-TAY Textile.

The buyer party refers to any person, company, boutique, store, online seller, wholesaler, distributor or brand owner placing a wholesale product order through eytay.com.tr, written communication channels, WhatsApp, e-mail or other commercial communication methods.

2. Scope of the Agreement

This agreement covers the sale of wholesale women’s clothing products, order creation through set / size-run systems, product preparation, production, custom manufacturing, private label services, payment, shipping, export documentation and after-sales commercial terms.

EY-TAY Textile operates as a direct manufacturer. Our company is not an intermediary, marketplace seller or third-party reseller; we manage the production process within our own commercial organization, including model planning, fabric selection, cutting, sewing, quality control, packaging and shipment preparation.

3. Orders, Products and Size-Run System

In wholesale sales, products are generally sold through size-run or set systems. The unit price shown on the product page may be multiplied by the number of pieces in the size run and reflected in the order total.

• Minimum order quantity and size-run structure may vary by product.
• The buyer is responsible for checking product code, color, size, quantity and size-run information before placing the order.
• After order confirmation, product preparation or production may begin.
• Product availability and preparation time may vary depending on stock, production workload and seasonal conditions.

4. Pricing and Payment

The valid price for an order is the price shown at the time the order is placed or the price confirmed in writing between the parties. Product prices may vary depending on product group, fabric, model, size-run quantity, custom production request, exchange rate and production conditions.

• Payment may be made by credit card, bank transfer, SWIFT, Western Union, MoneyGram, UPT or other payment methods accepted by the parties.
• For international payments, bank charges, intermediary bank fees and sender bank deductions may belong to the buyer.
• It is recommended to write the order number in the payment description.
• Product reservation, production or shipment obligation may not arise before payment is completed.

5. Production, Preparation and Lead Time

For standard wholesale orders, preparation time may vary depending on product group, stock status, order volume and production planning. The average preparation period for many orders may be around 5 - 7 business days; however, this period should not be interpreted as a guaranteed delivery commitment.

For custom production, private label orders, sampling, fabric sourcing or brand label requests, lead time is determined separately according to order details.

6. Private Label and Custom Production Orders

Custom production can be made according to the buyer’s target model, target price, fabric preference, label, packaging and quantity requirements. Since custom production orders are prepared specifically for the buyer, cancellation, return and exchange conditions differ from standard stock products.

• Model, fabric, color, size and quantity details must be clarified in writing for custom production orders.
• Production may begin after sample approval or written production confirmation.
• For buyer-approved custom production products, arbitrary return or cancellation may not be accepted.
• In case of an apparent production-related defect, the product is reviewed and an appropriate commercial solution is offered.

7. Delivery, Shipping and Transfer of Risk

EY-TAY Textile starts the shipment process by delivering the order to the cargo, warehouse, truck, logistics company or international carrier preferred by the buyer. Once the products are delivered to the carrier, any delay, damage, loss or delivery issue arising during transportation becomes the responsibility of the relevant logistics company.

• Cargo and logistics costs may vary depending on order weight, volume and destination country.
• For international shipments, delivery time may vary depending on country, customs process and shipping method.
• The buyer is responsible for checking the packages upon delivery and recording any possible damage with the carrier.

8. Export Documents, ATR and EUR.1

For international shipments, depending on country, product, order and commercial conditions, ATR Movement Certificate or EUR.1 Movement Certificate may be issued. These documents may provide customs duty advantages or reductions according to the customs regulations of the buyer’s country.

9. Returns, Exchanges and Production Defects

Wholesale sales are commercial sales. Therefore, return and exchange processes are evaluated differently from retail consumer transactions. If the buyer believes there is an apparent production-related defect, the issue should be reported to EY-TAY Textile within a reasonable time after delivery, together with product code, order number, explanation and images.

• Production-related defect claims are evaluated after the product is reviewed.
• If deemed appropriate, repair, exchange, account credit or another commercial solution may be offered.
• Return / exchange requests may be rejected for used, washed, altered, label-removed or already-offered-for-sale products.
• Return requests based on the buyer’s incorrect size, color or product selection are evaluated separately according to commercial conditions.

10. Campaign, End-of-Stock and Second Quality Products

Products clearly stated as campaign items, end-of-stock items, opportunity products, defective items or second quality products have different return and exchange conditions from standard products. These products are considered purchased with their stated condition accepted.

For end-of-stock and campaign products, any commercial solution may be provided through account credit or another method agreed by the parties depending on the product condition.

11. Intellectual Property, Models and Brand Use

In custom production orders, the right to use and legal responsibility for models, logos, brands, labels or design elements provided by the buyer belong to the buyer. The buyer is responsible for placing orders without violating third-party trademark, design or intellectual property rights.

EY-TAY Textile reserves its rights regarding its own collections, production techniques, images, model works and commercial presentations.

12. Force Majeure

Natural disasters, war, epidemic, strike, logistics interruption, customs delay, raw material supply problems, power outages, public authority decisions or similar circumstances beyond the control of the parties are considered force majeure. In such cases, delays may occur in production, delivery or shipment processes.

13. Communication and Solution Approach

At EY-TAY Textile, we base our commercial relationships on open communication, mutual trust and a solution-oriented approach. In any matter related to orders, production, payment, delivery or after-sales processes, our priority is to communicate directly with the buyer and provide a fast and constructive solution.

Each order is evaluated according to its product group, production structure, payment condition and delivery process. Customer requests are reviewed in good faith, taking into account order details, product condition and commercial terms.

14. Validity and Acceptance

By placing an order through eytay.com.tr, confirming an order in writing, making payment or entering into a commercial order process with EY-TAY Textile, the buyer declares that they have read, understood and accepted the terms included in this Wholesale Sales and Production Agreement.