1. Delivery Process

Wholesale orders are prepared according to product group, stock status, production workload and order content. For standard orders, preparation time is often around 5 - 7 business days; however, this may vary depending on product structure, seasonal workload and order quantity.

• Products are prepared and packed according to order details.
• Color, size, product code and quantity checks are carried out.
• The order is prepared for shipment through the transportation method preferred by the customer.
• For international shipments, delivery time may vary depending on country, customs process and shipping method.

2. Shipping and Logistics

Orders may be shipped through DHL, road transport, cargo, warehouse, truck, logistics company or the cargo agent preferred by the customer. Shipping and logistics costs are calculated according to order weight, volume, destination country and selected transport method.

• Domestic and international shipping options are planned according to the order.
• For international shipments, shipping cost may vary depending on package weight and volume.
• If the customer wants to work with their own cargo agent, the order can be delivered to the relevant agent.
• Delays, damage or loss caused by the carrier are the responsibility of the relevant logistics company.

3. Package Check Upon Delivery

Packages should be checked when the order is received. If the package is crushed, torn, opened, wet or visibly damaged, a damage report should be issued during delivery.

• Check the outer package when receiving the shipment.
• For damaged or opened packages, request a damage report from the cargo officer.
• Without a damage report, it may be difficult to prove carrier-related issues.
• We recommend checking the products as soon as possible after delivery.

4. Return and Exchange Notification

Wholesale sales are commercial sales. Therefore, return and exchange processes are evaluated differently from retail consumer transactions. If you believe there is a production-related defect or an issue with the order content, you should contact us within a reasonable time after delivery.

• Product code, order number and explanation of the issue should be shared.
• Clear photos or videos of the product should be sent.
• The request is reviewed according to product condition and order terms.
• Return packages sent without prior approval may not be accepted.

5. How Does the Return / Exchange Process Work?

6. Return and Exchange Conditions

Product condition is important for return or exchange requests. Products must be unused, unwashed, unaltered, with labels attached and not offered for resale.

• Return / exchange may not be accepted for used, washed or altered products.
• Products with removed labels or damaged original condition may be excluded.
• Requests caused by incorrect size, color or product selection by the buyer are evaluated separately.
• Requests without invoice, order information or payment record may not be reviewed.

7. Campaign, End-of-Stock and Second Quality Products

Products clearly stated as campaign items, end-of-stock items, opportunity products, defective items or second quality products have different return and exchange conditions from standard products. These products are considered purchased with their stated condition accepted.

• Return / exchange may not be accepted for products stated as defective or second quality.
• For end-of-stock and campaign products, the solution process is evaluated according to product condition.
• If deemed appropriate, account credit or another commercial solution may be offered.

8. Custom Production and Private Label Products

Return and cancellation conditions are different for private label, brand-labeled, custom model, custom fabric, custom color or special production orders prepared specifically for the buyer.

• Arbitrary return or cancellation may not be accepted for custom production products approved by the buyer.
• Model, fabric, color and quantity details should be clarified before production.
• Claims of apparent production-related defects are evaluated after the product is reviewed.

9. Shipping and Cost Information

In return or exchange processes, shipping and logistics costs are evaluated according to the reason for the request and product condition. If there is an apparent production-related issue, the solution process may be evaluated differently; for buyer-related requests, shipping and other costs may belong to the buyer.