1. Scope of This Policy

This Privacy and Security Policy applies to the services, membership processes, order transactions, payment processes, contact forms and customer support activities provided through eytay.com.tr, operated by EY-TAY TRİKO TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ.

Users who visit our website, create an account, place an order or contact us are considered informed about the data processing and security principles described in this policy.

2. Information We May Collect

Depending on the nature of the service, certain personal and commercial information may be collected through our website. This information is used only for order preparation, customer communication, payment control, delivery process and improving service quality.

• Name, surname, company name and contact details
• E-mail address and phone number
• Information required for invoice and delivery processes
• Order history, product preferences and cart information
• IP address, browser information and website usage data
• Information shared through contact forms, WhatsApp or e-mail

3. Purposes of Using Information

Collected information is processed in order to carry out our commercial activities and provide secure, organized and fast service to our customers.

• Receiving, preparing and managing order and delivery processes
• Following payment, invoice and account processes
• Responding to customer support requests
• Managing membership, account and order information
• Sending campaign, new product and commercial information notices where applicable
• Ensuring website security, system control and prevention of misuse
• Improving service quality and user experience

4. Protection of Personal Data

EY-TAY Textile takes care to apply necessary technical and administrative measures to protect user information against unauthorized access, loss, misuse, alteration or unauthorized disclosure.

Personal data is stored only to the extent required by business processes and in accordance with applicable regulations. Access to data is limited to authorized persons and systems required for the service.

5. Credit Card and Payment Security

Security is a priority for credit card transactions made through our website. Credit card information is not viewed by EY-TAY Textile and is not stored in our systems. Payment transactions are carried out securely through the relevant bank and payment infrastructure.

• Credit card information is not stored in our systems.
• Payment transactions are carried out through SSL secure connection and bank infrastructure.
• Additional security may be provided through 3D Secure verification processes.
• Security checks may be carried out for suspicious orders or incomplete information.

6. E-Mail and Communication Security

You may contact us regarding orders or support requests through e-mail, WhatsApp or contact forms. However, for your security, sensitive payment information should not be shared through these channels.

• Credit card numbers or passwords should not be shared in e-mails.
• When sharing payment receipts, it is recommended to include the order number.
• Be careful with suspicious links or messages claiming to be sent on behalf of EY-TAY.
• Pay attention to instructions received outside our official communication channels.

7. Cookies and Website Usage Data

Our website may use cookies to improve user experience, manage sessions, facilitate cart and membership processes, measure site performance and perform statistical analysis.

Cookies are small text files stored in your browser. You can reject, delete or receive warnings about cookies through your browser settings. However, disabling certain cookies may prevent membership, cart or order functions from working properly.

8. Third-Party Services and Links

Our website may include payment infrastructures, shipping services, analytics tools, social media links or redirects to other third-party services. These services may have their own privacy policies and terms of use.

EY-TAY Textile is not responsible for the content of third-party websites or the privacy practices of websites accessed through external links.

9. Sharing of Information

Your personal information is not shared with third parties except where required by law, order execution, payment control, invoice preparation, cargo / logistics operations or service-related necessities.

• Legal requests from authorized public institutions
• Execution of order, invoice, payment and delivery processes
• Necessary information sharing with cargo, logistics or payment service providers
• Protection of customer rights, system security or commercial processes

10. User Rights

Users have the right to learn whether their personal data is being processed, request information about processed data, request correction of inaccurate or incomplete information and request deletion or anonymization within the scope of applicable regulations.

Requests within this scope are evaluated within a reasonable period after identity and transaction security are verified.

11. Policy Updates

EY-TAY Textile may update this Privacy and Security Policy from time to time according to legal requirements, technical changes or updates in service processes. The current policy becomes effective from the date it is published on our website.